Use our Size Charts to determine which size is right for you. If you buy the wrong size inner sole, you have 30 days to exchange them, subject to our returns policy (click to read)
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Last Edited on 2nd of March, 2016
Realign Performance Pty Ltd and its consumer segmented brands provides this Privacy Policy to you (“you”, “your”) so you know what information we collect from you and how we use it. This Privacy policy is also part of and subject to our terms of use (“Terms of Use”). By using this website or its resources, features, functionality or services, you agree to the terms of this Privacy Policy and the Terms of Use (as updated from time to time).
This following document sets forth the Privacy Policy for the Realign Performance website, www.realignperformance.com
Realign Performance is committed to providing you with the best possible customer service experience. Realign Performance is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Realign Performance customer support features such as the contact form, and during the process of purchasing a product, you are required to submit personally identifiable information. This may include but not limited to your name, phone number, postal address and email address.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Realign Performance takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and usage trends.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Changes to this Privacy Policy
Realign Performance reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Realign Performance reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Realign Performance welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Post: Attn: Privacy Policy,
Realign Performance
266A Captain Cook Drive
KURNELL NSW 2231
Australia
Email: info@realignperformance.com
When you (You, your) purchase a product/products from Realign Performance Pty Ltd (ABN 15 139 593 202) (We, our, us), using www.realignperformance.com (Website), in addition to the Terms of Use, you agree to abide by the following Terms of Supply relating to the sale of our products (Terms of Supply).
You warrant that all information you supply to us at the time of placing an order via our website and in connection with an order made using the website, is true and correct.
By placing an order you are offering to purchase a product subject to our Terms of Supply.
Your receipt of an Order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. Realign Performance Pty Ltd has the right to accept or decline your order at any time after receipt of your order without giving reason. All orders placed must obtain pre-approval with our acceptable methods of payment. Realign Performance Pty Ltd may require additional verifications or information before accepting any order.
In the event of us cancelling an order, we will make all reasonable attempts to contact you using details provided. All monies received will be refunded using the method of payment received.
Realign Performance Pty Ltd has the right to refuse or cancel any orders placed for Product listed at the incorrect price. We have the right to refuse or cancel an order whether or not the order has been confirmed and processed. If your credit card has been charged and the order cancelled, Realign Performance Pty Ltd will immediately issue a credit to your credit card in the amount of the charge.
Realign Performance Pty Ltd will not be held responsible for an incorrect address being entered on your order. If you notice that you have incorrectly entered your address, please contact us immediately via our website contact page.
Payment at time of ordering is required, Realign Performance Pty Ltd (or its agent) accepts Visa, Mastercard, PayPal and Direct Bank Deposit. You must comply with the terms and conditions of these providers.
If paying via Visa, Mastercard or PayPal, charging or debiting of your payment card will only be made when you elect to pay for products ordered at the end of the check-out. Prior to this step your order will not be recorded or processed.
Upon receiving your order we will carry out a standard pre-authorisation of your credit card to ensure sufficient funds are available. Goods will not be dispatched until all monies are received. If the issuer of your credit card refuses to, or does not authorise payment for any reason, you will be notified of this immediately at the check-out stage. Your card will be debited once the order has been accepted.
Refer to PayPal terms and conditions for information on PayPal payments.
Realign Performance Pty Ltd will not convert the total price of orders into other currencies. We will bill your credit card, debit card or PayPal account in Australian dollars (AUD) and the card company will convert the charges for you at the appropriate exchange rate at time of order.
Customers outside of Australia may also be liable for any customs, import duty, permits, product restrictions and all local requirements. Realign Performance Pty Ltd will not be liable for any costs associated with customs policies, be advised that customs policies vary from country to country.
Refer to the Customs Tariff Act 1995 for tariff classifications, duty rates and other concessions and exemptions that may apply to your goods.
Your credit card details are not stored by the Website, they are securely passed through our on line payment gateway. All supplied credit information is transmitted via industry standard encryption technologies.
Realign Performance Pty Ltd may record your preferences and browsing history to our database. This information is used solely to provide a better service to you via the Website; this data may be used to recognise you when you visit the website, and to market similar products to you. We do not partner with or utilize any ad server companies in connection with our website.
When placing an order, you undertake that you are an authorised user of the credit/debit cards, or alternative method of payment, used to place your order. Realign Performance Pty Ltd will report any instances of credit card fraud to the AFP, banking authorities and/or financial institutions.
Free shipping applies to orders with an Australian delivery address with a minimum spend of $49.95
We aim to process your order within 24 – 48 hours of it been placed or payment processed. Realign Performance Pty Ltd ships orders during normal business hours Monday – Friday. You will receive a confirmation email at the time of dispatch. The estimated delivery time is 1 – 2 weeks from shipment date. International deliveries may be longer and subject to customs requirements.
We use Australia Post or a direct courier service. Once the order is in the care of Australia Post and/or courier service we take no responsibility for errors made by these services.
Product/products will be delivered to Australia Post or direct courier in good order, Realign Performance Pty Ltd is not liable for any items damaged in transit or during the opening of your parcel. If you are concerned about the condition of any purchased item upon opening the package, please contact Realign Performance Pty Ltd via our website contact page.
For deliveries, Realign Performance Pty Ltd advises using a work address, as our couriers only deliver between 9am – 5pm weekdays. A return of a parcel may warrant additional charges.
Realign Performance Pty Ltd offers a 30 day money back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of receipt, for a full refund.
Customer satisfaction is important to us. If you are unhappy for any reason, you may return the product to us within 30 days of receiving the order.
Realign Performance Pty Ltd is happy to exchange product for different sizes, please be advised that some larger sizes may incur additional costs.
Returns address:
Realign Performance Pty Ltd
266A Captain Cook Drive
KURNELL NSW 2231
Visa, MasterCard, direct bank deposits and PayPal
Any product that you are not satisfied with can be returned within 30 days of receiving the product
Yes, all products are returnable but note, returns must be sent back to us within 30 days of receipt and must be co-ordinated by contacting our help desk at info@realignperformance.com. Take a look at our Returns/Exchanges Policy for more information.
Realign Performance Pty Ltd
266A Captain Cook Drive
KURNELL NSW 2231
All postage costs for returns must be covered by the customer.
If you have received a faulty/defective item, please contact us at info@realignperformance.com and read our information on Warranty Claims – Faulty Product
Yes, if the product is the incorrect size or an exchange item it is required. In the case of faulty product the packaging is not required but the outcome of any credit/refund will depend on Realign Performance Pty Ltd Quality department inspecting the faulty product.
Your footprint is the simplest way to determine your arch type.
If you have flat feet, your footprint will show almost your entire foot touching the ground. Typically, flat feet roll excessively inwards (severe over-pronation) as the foot hits the ground. As a result you may experience poor shock attenuation, disrupted foot function and an increased risk of injury. To compensate for flat feet, your innersoles should feature maximum cushioning and maximum medial support.
If you have low arches, your footprint will show most of your arch touching the floor. Typically, feet with low arches roll inwards (over-pronate) to absorb the impact of the foot hitting the ground and allows the foot to adjust to different ground surfaces. Low arches may experience issues with timing of muscle activity and prolonged rotation of the leg to the foot causing injury. If you have a low arch, your innersoles should feature good cushioning and medial support.
If you have normal arches, your footprint will show about half your arch. Typically, feet with normal arches roll slightly inward (pronate) to absorb the impact of the foot hitting the ground and allows the foot to adjust to different ground surfaces. Normal arches will usually experience very few problems. For a normal arch, your innersoles should feature cushioning with minimal support.
If you have high arches, your footprint will show your heel, the ball of your foot, and a thin line on the outside of your foot. Typically, feet with high arches roll outwards (supinate), and the foot does not pronate enough to absorb impact when it hits the ground. As a result you may experience issues from too much shock travelling up your legs. For high arches, your innersoles should feature cushioning with minimal support.
Remove the innersoles from your footwear. Allow to air dry. When dry, wipe over with warm/soapy water. Allow to dry in a clean area away from direct heat or sunlight. Do not put innersoles into the washing machine, clothes dryer or in direct contact with heat or sunlight
The active ingredient in the AEGIS Microbe Shield products forms a colorless, odorless, positively charged polymer that molecularly bonds to the treated surface. You could think of it as a layer of electrically charged swords. When a microorganism comes in contact with these swords, it is killed on contact.
Try our Innersole Finder to find the perfect innersole for your needs.
Or, you can ask a question via our Ask the Professional page.
Realign Products are available online (click here to go to the shop) and in-stores. Visit our Store Locator page to find your nearest store
Use our Size Charts to determine which size is right for you. If you buy the wrong size inner sole, you have 30 days to exchange them, subject to our returns policy (click to read)
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